The Leak Stopper Difference

Unlike other large roofing companies with a similar 20+ years in business, we prioritize service over sales.

Properly insured and staffed roofing companies require a steady stream of work (large sales volume) to maintain operations (shops, trucks, workers’ compensation, liability, office staff, etc.). Companies that expand too rapidly often upsell repairs into full roof replacements when it’s not necessary. They do this to cover their substantial overhead costs with many large roofing companies today openly stating that they do not even attempt to perform repairs!

Smaller, newer companies typically have lower overhead costs, making it challenging for established firms to compete on smaller jobs. These newer companies often underbid due to their lower overhead and lack of experience. Consequently, many established roofing companies avoid small jobs and repairs, instructing their sales teams to focus solely on selling new roofs.

To effectively manage costs on smaller jobs while maintaining our high level of service, we implement a basic service call fee. All repairs are billed at a fixed hourly rate, with most jobs pre-priced based on a technician’s estimated labor and material costs. The basic service fee is also counted towards the total job cost. This ensures that paying customers are not subsidizing non-paying customers’ service calls. This approach also allows our service technicians to repair leaks or document non-roofing issues without concern for sales commissions.

This is the LEAK STOPPER DIFFERENCE.

When you do not know what you need and think your roof looks good or has not reached its expected life, this is where we stand alone as an established FULL-SERVICE ROOFING COMPANY in the unique position to confirm or disconfirm your suspicions. Since 1999, the owner (aka “Johnny Leaks”), has specifically targeted leaks, gaining valuable experience and solving many leak mysteries. John combines weather patterns, science and experience to solve all leak challenges while constantly fine tuning the Leak Stopper service team approach.

This 20+ year span of ACCOUNTABILITY is the LEAK STOPPER DIFFERENCE.

When you know you need a new roof, another difference is that our salesmen are also trained to repair leaks!  All of their proposals are overseen by the owner, John O’Connell, through pictures, video and 3D Imaging (drones), remote video feeds, thermal imaging and group discussion.

This unique approach to sales is the LEAK STOPPER DIFFERENCE.

OUR SECRET TO SUCCESS IS OUR SUPERIOR SERVICE EXPERIENCE

Understanding what materials to use and when to use them comes from years of service experience. Manufacturers do not provide service or experience and therefore do not have the ability to train technicians on leak analysis. These manufacturers can certify that we know how to install their products, however, that does nothing when a leak needs diagnosis and/or the roof is not expired.

Therefore, the term “Factory Trained” typically means “Factory Trained Roofing Salesman” or “Factory Trained Installer”. They do not train us on why roofs fail or how to prevent failure. This advanced knowledge is learned and taught in the field while conducting years and years of actual repairs as Leak Stoppers has been doing.

With 20+ years in business, our facility, fleet of vehicles, and full-time employees, the Leak Stoppers approach carries a more robust overhead capable of sustaining the business to provide superior service to our customers. Other companies with a quick and cheap approach cannot sustain a business where roofs are meant to last 20, 30, or even 50 years. For roofs and repairs to last, it takes true professionals, not fly-by-night contractors or sub-contracted installers.

That’s why proper analysis always comes before any sale at Leak Stoppers Inc. because we sleep better at night and prefer to be the best and most-honest company instead of just the best-selling one.

THAT IS THE ULTIMATE LEAK STOPPER DIFFERENCE!

To read more about how the corporate world uses fancy sounding titles and certifications to sell products, check out our page on titles for high sales.

Otherwise, if you’re ready to take the next step of your project with true professionals that value customers and incredible service, call Leak Stoppers today and let us show you the Leak Stopper Difference.

Suffolk Office – 631-669-1570

Nassau Office – 516-483-2272

Online Free Complete Roof Estimate Form – Click Here